SPARK EVENT GROUP (Spark) are proud to once again have been associated with the Australian Open, working closely with Melbourne & Olympic Parks and Tennis Australia.
Playing a key role in making the 2023 Australian Open the best yet, the Spark workforce on the ground was made up of 485 people over the 14 days.
With varying roles across the tournament, the Spark workforce delivered on exceptional customer service, gate ticketing, ushering on Margaret Court, John Cain Arena and the Show Court, hydration and workforce services to name a few; all delivering for a global audience.
Melbourne & Olympic Parks CEO John Harnden says of the event, “it was a powerful display of multiple groups working seamlessly together to not only solve whatever challenges arose, but more importantly, to raise the presentation and customer service standards throughout.”
At one point throughout the two week tournament, it was announced that customer service ratings were amongst the highest they had been in years. We had a selection of staff members – Matilda Jennings, Derek Latham, Sam Hornstein, Sam Kosky – awarded the Ace of the Day honour by Tennis Australia for their standout service.
Taryn Evans, Head of People Experience at Melbourne & Olympic Parks commented, “Spark Event Group prove year after year, they are the best in the business”. And from Spark, Phoebe Stevens, Staffing Manager says “we’re really proud of all our staff and couldn’t be happier with how the event went!”
The 2023 Australian Open broke the two-week attendance record with 839,192 fans through the gates, compared with the previous record of 812,174 set in 2021.
Interested in working with Spark Event Group? Visit https://sparkeventgroup.com/careers/ to add your expression of interest and the team will be in touch.
